I’ve misplaced my card, can I lock it until I find it again?
If you’ve misplaced your card but you’re not sure it’s completely lost, you can temporarily block your card using card controls in internet banking or the Mobile App. Once you locate it, you can unblock your card and it will be ready to use again.
Go to Card Management, select the icon for “Block” and confirm your temporary block.
While your card is temporarily blocked, you’ll still be able to use your digital wallet and any direct debits to your card number will still be processed to avoid any inconvenience to you.
If you have lost your card completely, you can report it lost and order a new card.