For many years our Telephone Banking platform has been an efficient way for Members to conduct their banking, however we have recently been advised that our third-party service provider will be decommissioning this service.

After taking this into consideration along with there being no viable options for replacement, and the increase in our Members choosing to use our digital options (mobile app, internet banking and SMS alerts), our telephone banking service will be discontinuing on 31 October.

All Members will need to transition away from Telephone Banking prior to 31 October 2024. We encourage Members to contact our friendly teams as soon as possible to make alternative arrangements if required.

Alternate banking options available to you are:

• Internet Banking or our Mobile App – if you already have access to Internet Banking or our Mobile App, there is nothing further you need to do. If you are new to Internet Banking or our Mobile App, it’s important to note you will need to speak to a Member of our team to assist with registration.

• SMS alerts – we can assist in setting up alerts for certain activities that occur on your accounts. For example, daily balance alerts or direct credit/debit notifications.
• Calling our Contact Centre – our Contact Centre is available Monday, Tuesday Wednesday and Friday 08:00am to 05:30pm, Thursday 09:00am to 05:00pm and Saturday 08:30am to 02:30pm.
• Visiting your local branch – to locate your nearest branch click here.

We understand this will be an adjustment for a number of our Members, however we’re here to help. If you require assistance, please contact a member of our friendly team on 1800 075 078 or alternatively visit your local branch.