North Queensland Floods - Financial Relief and Branch Closures
At Queensland Country Bank, we stand with our local communities, especially in times of hardship. We are closely monitoring the North Queensland flooding, with many regions significantly impacted or under threat from floodwaters.
Details
Financial Relief Support Package | North Queensland Floods
As part of our commitment to supporting affected Members, a support package offering varying types of financial relief is available to help ease the pressure, and includes:
- Deferment of repayments on loans for up to three months;
- Placing the loan on an interest-only basis for a period of time;
- Restructuring your loan to reduce your scheduled repayments;
- No establishment fee on new personal loan applications lodged before 30 April 2025;
- No break costs for Members with a fixed rate loan who use an insurance payment to pay out their loan; and
- Waiver of the usual interest rate reduction for early withdrawals from term deposits prior to maturity.
We understand the challenges firsthand - many of our team members live and work in the same local communities that are being impacted. The resilience and strength of regional Queenslanders inspire us, and we’re proud to be here to support our Members, just as we always have.
If you need assistance, please reach out. We’re here to help. Please call us on 1800 075 078 for support.
Our insurance partner, CGU Insurance, is also committed to assisting Queenslanders through this difficult time. Their claims hotline is available 24 hours a day, seven days a week by calling 13 24 80.
Branch closures and operating hours update:
The following branches will be closed, Tuesday, 4 February 2025:
Deeragun Magnetic Island Townsville City