Important Notice

Released 15 Apr 2025, 6:33AM(UTC)
Services Affected Branches and Contact Centre

Our branches and Contact Centre will be closed for ANZAC day on 25 April 2025. Please plan in advance to avoid any inconvenience. Note: Making payments over the long weekend? Please note that BPAY, direct debit and direct credit payments made between 25 April and 27 April will process on the next business day, 28 April. Instant (OSKO) payments will process as normal.

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Details

If you need urgent assistance regarding possible scam-related and fraudulent transaction attempts, please refer to the following 24/7 support options:

Fraud Monitoring

We partner with Vigil, to ensure the security of your account is maintained 24/7. Where suspected suspicious activity is detected outside of our operating hours, you may receive a phone call or SMS to confirm the transaction is genuine, as well as limit any inconvenience to you.

If you suspect you are a victim of a scam or fraud, contact Vigil's afterhours support number immediately. These numbers are also on the back of your card:

Internet and Mobile App Banking

You can take steps to protect yourself through Internet or App Banking if you suspect that you may have been a victim of a scam or fraud.

Card Management:

  • Reduce Access: Enable or disable payWave, online, in-store, ATM withdrawals, and digital wallet transactions.
  • Lock or Cancel Card: Lock your card (note: this won't block digital wallet transactions) or mark it as lost/stolen and order a new one.
  • Change PIN: Change your card PIN.

To access card management:

  • Internet Banking: Go to Services > Card Management (requires 2-factor authentication).
  • App: Tap the three horizontal lines in the top-right corner > Card Management > Tap your card picture.

Internet or Mobile App Banking Access:

  • Change Password: Change your password in Internet Banking (Settings > Change Password, (requires 2-factor authentication) or change your app PIN in the app (Settings > Change app PIN)).
  • Drop Transaction Limits: Reduce limits for transfers and BPay payments in Internet Banking (Settings > Transaction Limits) or in the app (Settings > Transaction Limits).
    • Please note that you can only decrease your limits via Internet or Mobile App Banking and once these have been decreased you will not be able to increase limits until you contact Queensland Country Bank directly.

Further Support

For more information, refer to our Help & Information articles on our website:

Useful links:

If you have further concerns, call our Contact Centre at 1800 075 078 or visit your local branch on Monday, April 28th, when normal business hours resume.